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Tuesday, December 20, 2011
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Wednesday, October 26, 2011
Delivering Happiness: A Path to Profits, Passion, and Purpose
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The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.
Pay new employees 00 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.
Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over billion in gross merchandise sales every year.
In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for 5 million. He then joined Zappos as an adviser and investor, and eventually became CEO.
In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over .2 billion on the day of closing.
In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author)
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Saturday, October 22, 2011
Made to Stick: Why Some Ideas Take Hold and Others Come Unstuck
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Tuesday, April 19, 2011
Concrete luck (a) City Hall - San Francisco - December 2010
We all seek happiness ... scientific research and further demonstrates that there are terrible to consider what makes us happy! How can you really find true happiness at work, relationships and life? compiled in his book, Delivering luck, Tony Hsieh CEO of Zappos.com shares the challenges and successes in dealing with happiness as busines MODEL Zappos.com make a billion dollar company with satisfied employees and customers and partners running strong. Now, Delivering HappinessHAPPINESS 'AND' A WORLD is inspiring as a framework for organizations to improve the quality of life. The objective will be jointly administered Glückstadt DELIVERY to share experiences and ideas to be: 1. As the book inspired you. 2. How to act on the provision of luck in their organizations and lives. We are happy to have you here.
Keywords: delivering happiness, tony hsieh, zappos, san francisco, town hall
Monday, April 11, 2011
Brands Have More Fun in 2011
With a bright new start to 2011, let's just face a couple of facts. This is the year for making smarter moves when it comes to building an unforgettable personal brand, but there's one condition: It requires having more fun with your brand.
Why? There's a new brand landscape out there, all the rules have changed and, well, the timing just feels perfect. Longing to land a spot on the global map? Then this is your year to gulp a few big breaths, break some of the rules, and dare to bring a bigger sense of play around your brand. (Sound appealing?)
Delivering Happiness
These are my three rules (use or break, please) to help you kick-start a 'My Brand Is Having More Fun campaign in 2011′:
!1: Now is the time Switch: How to Change Things When Change Is Hard Order Today!
Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:
● The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
● The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
● The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service
In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
Rule #1: Focus on attitude | what you know is less important than who you are
I remember reading an inspiring article many years ago in Fast Company. It certainly resonated: Hire for Attitude, Train for Skill. (In fact, I wanted to track it down for this piece. It just took me two seconds, of course, on Google. The writer: Peter Carbonara. The date: August 31, 1996.)
In the article, Carbonara explores the idea that you can't build a great company without great people, and reports on several smart hiring tips from Southwest Airlines, Nucor Steel, and Silicon Graphics. By the way, it's a terrific read.* *See link below)
Carbonara poses several questions: How can you recognize great people when you see them? How do you separate the winners from the losers, the good hires from the bad hires?
Here's the answer: "What people know is less important than who they are. Hiring is not about finding people with the right experience. It's about finding people with the right mind-set. These companies hire for attitude and then train for skill."
So think about this: In 2011, start having more fun when it comes to getting your head around your attitude and mindset. Explore what's important to you, and why it matters. Be totally clear. Understanding the importance of attitude and mindset when it comes to various kinds of brand encounters - from interviews to negotiation to landing a new client - is going to make you stand head and shoulders above the rest. The fun part is making sure your personality shines through, and your brand communicates, in all its messaging, that you are who you say you are. What could be more exhilarating that that?
Rule #2: If your ship hasn't come in, then swim out to it
The year 2011 is not the year for feeling (i) sorry for yourself or (ii) it ain't going to happen or (iii) I can't swim. This is the year for going after exactly what you've been dreaming about.
So think about this: Yes, dream. And then, dream on, some more! Go for it. Have a blast. Get your hands on books like Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh, CEO, Zappos. Because if you ever thought any of this is crazy, your thinking might just turn around. His model for achieving success? "By concentrating on the happiness of those around you, you can dramatically increase your own happiness."
Rule #3: Be master of serious play
If you're feeling any brand anxiety, and have that worried look on your face, guess what? You want to lighten up a little. If you're ambitious, and you want your brand name out there in big lights, you might want to think about enjoying the journey. Certainly there's hard work involved. But clearly, it's not meant to be painful! This rule also states that when you, as Master of Serious Play, have a brand with that unmistakable special spark, you're in the money. (Without it, you're toast!)
So think about this: It's time to put a smile on your face and start to relax! If you have no idea how to enjoy the journey, look for some support where you need it. The fun starts when you get to coax out the spirit, power and sass in your brand. It's just a matter of you being able to tap into it and articulate it. (Believe me, it's there!)
Are you willing, ready and poised to have more fun with your brand this year?
http://www.fastcompany.com/magazine/04/hiring.html
Brands Have More Fun in 2011Zappos Customer Saves the Night Tube. Duration : 2.77 Mins.On the way to Kentucky, would the performance of a team of Taco Bell Happiness does not open after midnight and decided to call the customer service Zappos.
Keywords: Zappos, Delivering Happiness, Tony Hsieh, Bus Tour, Taco Bell
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Tuesday, March 29, 2011
Thanks WIDFY economy Donatella Sacchi
Social Apps WIDFY.com WIDFY CV today is giving away private beta invites the winner of the economy Thank You Gary Vaynerchuk at SXSW. WIDFY "What I Did For You" new social app winner Kathy Sacks provides us with a vision who is grateful for the professional and who was his first WIDFY "What I Did For You" to give beta invite ... Our economy by Scavenger Hunt with copies of the books of five authors: Gary Vaynerchuk Thanks-economic Steve Garfield - Get seen ScottStratten - unmarketing Jay Baer & Amber Nasland - Revolution Now David Aaker - Mark & Jenn Lim Tony Hsieh - Delivering Happiness Every winner had a "golden ticket" to WIDFY What I Did For You "beta App social back into his book. If people want to invite you, your work and results that will offer your hand to your online social app WIDFY CV reference to prospects and customers see a place I know. "What did you do professionally for someone" WIDFY . com
Keywords: WIDFY, social, resume, Thank, you, economy, gary, vaynerchuk, Kathy, sacks, Michele, Price, Prosperitygal, scott, stratten, am
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Wednesday, March 9, 2011
My 10 Favorite Science Trends for a High Performance 2011
With all the noise and competition in the marketplace today, it makes sense to look outside conventional areas for a competitive advantage. I've always said the biggest competitive advantage is right under your own hat: developing your mind. Here are ten proven areas of science that can give businesses and high performance individuals a huge edge for 2011.
Resilience. Do you ever wonder why some individuals can breeze through hardships and come out stronger on the other side while others languish, move into a depression, and take years to recover? Science has been studying this field of resilience, and now it can be taught just like math. If you're one of the ones who takes a while to recover from setbacks, you will greatly benefit from learning resilience. Best applications: sales people dealing with rejection, negotiators, real estate professionals, emergency scene workers. Deliberate Practice. To get from good to great, high performers apply deliberate practice, a form of expert performance that refines and perfects their craft. Best applications: surgeons, actors, entertainers, pilots, Speakers, and trainers. Neuroplasticity. The discovery of the decade is that our brains are constantly learning and growing new brain cells every day of our lives until the moment we die. Best applications: teachers, tax accountants, medical professionals, and IT engineers. Mindfulness. Thanks to Ellen Langer's research, we have a partial glimpse into how incredibly powerful mindfulness is. Her research has shown the exact steps it takes to reverse the effects of aging, including reversing eyesight losses and physical strength. Hollywood is so impressed they are making a movie about her life and Jennifer Aniston will star as Dr. Langer. Best applications: health care professionals especially those in long-term care facilities such as nursing homes, home health care workers, and retirement communities. Positive Psychology. Thanks to books such as Tony Hsieh's Delivering Happiness, CEOs are finally getting an understanding of how happiness can significantly improve the workplace. Even my nonprofit, the American Happiness Association, has made the PBS and Fox news this year. The key is not just staying happy, but being able to manage your positive and negative emotions for high performance results. Best applications: dealing with difficult employees, bullying, large corporations where employee satisfaction and customer service are the focal points and the senior management wants to reap the benefits of a positive workplace. Nature vs. Nurture. Science is crystal clear about how nurture can override nature much more than we previously realized. With all the talk about cracking the DNA genetic code, we are now finding out that RNA can express almost any old way it wants with a little help from the environment. Best applications: architects, landscape designers, interior decorators, furniture designers, relationship therapists, life coaches, nutritionists, and fitness coaches. Multi-tasking. A very cool new study found that only 3 percent of the population can multi-task well. The rest of us are actually costing ourselves time and accuracy every single day when we multi-task. Interestingly, some corporations are pushing multi-tasking. One that hired me recently had me tone down my chapter showing how bad multi-tasking really is for performance because their top management promoted it. We need to get real about what multi-tasking is costing us. Best applications: Any worker who is frequently distracted can benefit from this science. Insight. We now know how to create the ideal conditions to help employees generate more "aha moments." Best applications: R&D, marketing, artists, writers, anyone who needs to be creative and innovative. Focused Attention. Science has made significant breakthroughs in helping us understand exactly how we can focus our minds so that our attention spans can be lengthened. A nice side effect is that when we strengthen this part of our brain, we expand our consciousness, allowing us to tap more into the wisdom of our subconscious. Best applications: surgeon, pilot, IT engineer, gamer, police. Decision-making. There continues to be new insights into how we make decisions, not to mention Daniel Kahnemann and Amos Tversky's Nobel prize-winning research in the area of heuristics. Here we can learn where our decision-making blind spots reside and train ourselves to see them. Best applications: negotiators, deal makers, stock brokers, merger and acquisitions consultants, and senior management.
Delivering Happiness
Although the decade of the brain is long gone (1990s), breakthroughs in research discoveries continue every day. It's a very cool time to be alive, especially if you learn how to harness the power of these scientific discoveries. It's never too late to get a fresh start for the new year of 2011.
!1: Now is the time Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization Order Today!
It's a fact of life: birds flock, fish school, people "tribe."
Every company, indeed every organization, is a tribe, or if it's large enough, a network of tribes--groups of 20 to 150 people in which everyone knows everyone else, or at least knows of everyone else. Tribes are more powerful than teams, companies, or even CEOs, and yet their key leverage points have not been mapped--until now. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright show leaders how to assess their organization's tribal culture on a scale from one to five and then implement specific tools to elevate the stage to the next. The result is unprecedented success.
In a rigorous eight-year study of approximately 24,000 people in over two dozen corporations, Logan, King, and Fischer-Wright refine and define a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader. Tribal Leadership will show leaders how to employ their companies' tribes to maximize productivity and profit: the authors' research, backed up with interviews ranging from Brian France (CEO of NASCAR) to "Dilbert" creator Scott Adams, shows that over three quarters of the organizations they've studied have tribal cultures that are merely adequate, no better than the third of five tribal stages.
Leaders, managers, and organizations that fail to understand, motivate, and grow their tribes will find it impossible to succeed in an increasingly fragmented world of business. The often counterintuitive findings of Tribal Leadership will help leaders at today's major corporations, small businesses, and nonprofits learn how to take the people in their organization from adequate to outstanding, to discover the secrets that have led the highest-level tribes (like the team at Apple that designed the iPod) to remarkable heights, and to find new ways to succeed where others have failed.
- Delivering Happiness: A Path to Profits, Passion, and Purpose
- Peak: How Great Companies Get Their Mojo from Maslow (J-B US non-Franchise Leadership)
- The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom
- Good to Great: Why Some Companies Make the Leap... and Others Don't
- Be Excellent at Anything: The Four Keys To Transforming the Way We Work and Live
The CEO of Zappos visionary explains how attention to the corporate culture can result in an unprecedented success.
Keywords: Delivering Happiness, Tony Hsieh, culture, corporate, customer service, entrepreneur, business
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